Privacy Policy

Sarcastic Momma Studios

We take your privacy as seriously as we take spoiler warnings (and that’s saying something).

Here’s the lowdown on what we collect, how we use it, and how we keep your secrets safe — no plot twists, no shady side quests.

Information We Collect

1. Basic Information

When you place an order, contact us, or sign up for emails, we may collect:

Name
Email address
Shipping and billing address
Order details
Personalization requests
Any additional information you voluntarily provide

(Yes, even your favorite ship or fandom hot take.)

2. Payment Information

All payments are processed securely through trusted third-party payment providers.

We never see or store your full credit card information.
Because, ewww, David.

3. Website & Usage Data

Like most websites, we collect certain technical data through cookies and analytics tools (not the chocolate chip kind, sorry). This may include:

Device information
Browser type
IP address
Pages visited
Time spent on site
Click behavior

This helps us improve the site and understand what products our community loves most.

How We Use Your Information

We use your information to:

Process Orders

To fulfill your order, send confirmations, provide tracking updates, and deliver your fandom treasures.

Provide Customer Support

To respond to questions, resolve issues, and ensure a smooth shopping experience.

Marketing & VIP Updates

If you opt in, we may send you:

Product launches
Special promotions
Sales announcements
Loyalty or rewards program updates

No spam. Just fandom fun.

You can unsubscribe anytime.

Loyalty & Rewards Programs

If you participate in our loyalty or rewards programs (current or future), we may use your account and order data to:

Award points
Track referrals
Offer perks or bonuses
Send reward notifications

Details and terms for loyalty programs will be provided separately when active.

Legal & Security Reasons

We may use information as required to:

Comply with applicable laws
Prevent fraud
Enforce our Terms & Conditions
Protect our business and customers

How We Protect Your Information

We take reasonable steps to protect your personal information.

We Do Not:

Sell your information
Rent your information
Trade your information

Your data stays in our bookish vault.

Trusted Service Providers

We work with reputable third-party partners for:

Payment processing
Website hosting
Email marketing
Production and fulfillment
Analytics

These providers only receive the information necessary to perform their services and are required to maintain security standards.

Data Security

We use secure platforms, encryption (SSL), and updated technology to protect your information.

While no system is 100% hack-proof, we take privacy seriously and implement safeguards to minimize risk.

Your Rights & Choices

Email Preferences

You can unsubscribe from marketing emails at any time by:

Clicking “unsubscribe” at the bottom of any email
Contacting us directly

No hard feelings — but we’ll miss you.

Access, Update, or Delete Your Information

You have the right to:

Request access to the personal data we have
Correct inaccurate information
Request deletion of your information

To make a request, email:
support@sarcasticmommastudios.com
Or use the Contact Us page on our website.

We’ll respond as quickly as possible.

Cookies

We use cookies to:

Keep items in your cart
Improve user experience
Analyze traffic
Optimize site performance

You can disable cookies in your browser settings, but some features of the site may not function properly.

Third-Party Links

Our website may contain links to third-party websites such as:

Etsy
Social media platforms
External fandom resources

We are not responsible for the privacy practices of those websites. We encourage you to review their policies if you have concerns.

Children’s Privacy

We do not knowingly collect personal information from children under 13.

If you believe a child has submitted information to us, please contact us immediately and we will delete it.

Policy Updates

We may update this Privacy Policy as needed to reflect changes in technology, legal requirements, or business operations.

The most current version will always be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Email: support@sarcasticmommastudios.com
Or use the Contact Us page on our website.

TL;DR (The Cliff’s Notes for Grownups)

We collect only what we need.
We never sell your information.
We keep your data secure.
And we never store your payment info — because, ewww, David.

Fandom is built on trust. So are we.

Refunds & Returns

We want you to love your order more than your favorite morally grey book boyfriend. But sometimes, even in the best stories, there’s a plot twist. Here’s what happens if your order takes a detour into “uh-oh” territory:

All Sales Final (Time Machine Pending)

Personalized & Made-to-Order: All sales are final. Because our products are custom-made just for you, we do not accept returns or cancellations. We wish we could accommodate these requests, but we haven’t quite figured out how to make our time machine work yet. (If we do, you’ll be the first to know.)

No Returns for Buyer’s Remorse: Sorry, no take-backs for “changed my mind,” “wrong size/color,” or “ordered the wrong fandom.” Read the small print (item description) carefully. Choose wisely, young Padawan. When in doubt, ask before ordering.

️Damaged or Defective Orders
Tragic Flaws: If your order arrives with a tragic flaw (damaged or defective), contact us within 14 days of delivery. We’ll work magic to make it right—with a replacement. Requests outside the 14-day window will not be honored. We wish it wasn’t so, but we answer to a higher authority (and Nesta gets rather cranky about late claims).

Proof, Please: Snap a photo of the issue, include your order number, and email support@sarcasticmommastudios.com or use the Contact Us form on our website.

Personalization Issues
Our Oops, Our Fix: If we made a mistake on your custom order, we’ll fix it ASAP—just send us a photo!
Your Info Matters: Please double-check your personalization info before ordering! We can’t offer free remakes for typos or incorrect details provided by the customer.

Special Situations

Case-by-Case Magic: Got a unique situation? We handle the weird and wonderful with the same care as a book club moderator mediating a spicy romance debate. Reach out and let’s chat.

How to Start a Claim
1. Email support@sarcasticmommastudios.com or use the Contact Us page on our website.
2. Include your order number, a description of the issue, and photos if applicable.
3. We’ll respond within 24 business hours (excluding holidays and weekends, because family and stuff).

TL;DR (aka: The Cliff’s Notes for Grownups):
All sales are final unless your item arrives damaged or we made a mistake. If something’s wrong, let us know within 14 days and we’ll make it right—no drama, no plot twists (unless they’re the good kind).